Refund policy

Last updated: 3/3/2026

Thank you for shopping with Novrain.

All Novrain products are made-to-order. Because of this, we do not accept returns or exchanges.

Replacements

We will gladly replace items that arrive:

  • Damaged

  • Defective

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photos of the item and packaging

If approved, we will send a replacement at no additional cost.

Non-Eligible Situations

We do not offer refunds or replacements for:

  • Incorrect size ordered

  • Buyer’s remorse

  • Minor color variations due to screen differences

  • Shipping delays outside our control

Refunds

Refunds are only issued if a replacement cannot be provided.

If approved, refunds will be processed to your original payment method within 5–10 business days.